Frequently Asked Questions

Frequently Asked Questions

This is where we share thoughts, insights, and practical guidance from the work we do every day. From websites and automation to SEO and email marketing, our blog is a place for useful ideas, honest opinions, and things we think are genuinely worth knowing.

Working With Code & Bloom

You’ll be working directly with us. There are no account managers or handovers. Ben handles the technical side and implementation, while Connie focuses on structure, content, and making sure everything feels clear and considered. You’ll always know who you’re talking to.

Projects usually start with a conversation. We’ll talk through what you’re trying to achieve, what’s currently in place, and what feels unclear or frustrating. From there, we’ll suggest a sensible next step and outline what the project would involve.

Yes. We work with small businesses, growing brands, and established companies. What matters more than size is whether the project is a good fit and whether we can genuinely add value.

We keep communication simple and regular. Most projects involve a mix of email and calls, depending on what suits you. We’ll always let you know what’s happening and what we need from you at each stage.

That’s absolutely fine. A big part of our job is explaining things clearly and without jargon. You don’t need to be technical to work with us, and we’ll never make you feel silly for asking questions.

Pricing, payments & invoices

Pricing is based on the scope of the work, the complexity involved, and the time required. We’ll always explain what’s included and why, so you know exactly what you’re paying for.

Yes, most projects require a 50% deposit before work begins. This secures time in our schedule and allows us to get started properly. The remaining balance is usually split across agreed stages.

Payments are made via invoice, with clear due dates outlined upfront. We aim to keep payment schedules fair, predictable, and easy to manage. We don’t follow traditional agency methods, we work with you to create a tailored payment plan that works for you.

For larger projects, we can often split payments into stages. If cash flow is a concern, it’s always worth talking to us early so we can see what’s possible.

No. We’ll always be clear about what’s included and flag any ongoing costs, such as hosting or software subscriptions, before you commit to anything.

Projects, timelines & changes

Timelines vary depending on the type of project and how quickly content and feedback are provided. We’ll give you a realistic timeframe at the start and keep you updated as things progress.

If something changes or new requirements come up, we’ll talk it through first. We’ll explain any impact on cost or timeline before doing extra work, so there are no surprises.

Yes, in most cases. We understand that priorities can shift. We’ll always try to be flexible, though long pauses may affect scheduling and timelines.

This depends on the project, but usually includes access to existing websites or platforms, any content you already have, and a clear idea of what you want to achieve. We’ll guide you through this step by step.

If delays happen, we’ll communicate early and clearly. Sometimes delays are unavoidable, but we’ll always explain why and agree on next steps together.

Ownership, access & security

Yes. Once the project is complete and paid for, everything we build for you is yours. That includes the website, content, and assets created as part of the project.

Yes. You’ll have full access to your website, hosting, and any systems we set up. We don’t lock clients in or restrict access.

We handle access securely and only request what’s needed. Passwords are never shared unnecessarily, and we’re happy to work with password managers if you prefer.

We take data security seriously and follow best practices when handling access, hosting, and backups. If there are specific requirements for your business, we’ll discuss those upfront.

Absolutely. You’re never locked in. If you decide to move your website or hosting elsewhere in the future, we’ll make sure everything is accessible and transferable.

Ongoing support & after launch

Once a project goes live, we’ll carry out final checks and make sure everything is running as expected. We don’t disappear the moment something launches.

Yes. We offer ongoing support and maintenance for clients who want peace of mind, regular updates, and a point of contact if something needs attention.

If something goes wrong shortly after launch, we’ll help investigate and fix it. For longer-term support, we’ll explain the best option depending on your setup.

Yes. Many clients come back to us for updates, improvements, or new features over time. You don’t need to have everything planned from day one.

You can still get in touch. We’ll let you know what support options are available and suggest the most sensible way forward.

Ready To Go?

Tell us about yourself

Just a few details so we know who we’re chatting with and how to get back to you. Nothing complicated, just the basics to start the conversation.

First Name
Last Name
Email Address
Company Name
Phone Number

Project information

Tell us a bit about what you’re looking to do. The more context you can share, the better we can understand your project and suggest the right next steps.

How can we help you?
Ideal Completion Time
When's Best To Speak To You?
Current Website URL (If Applicable)
Additional Information